Best Buy Home Connections program provides a digital shelf of cable tv, internet, home phone, and home security services within the Best Buy in-store POS system. This application was built to assist in-store and call-center employees in the sales process of searching for, activating and upgrading these services for our customer's. Service providers included Comcast, AT&T, Time Warner Cable, CenturyLink, DirecTV, Dish Network and others across the nation.
Best Buy Home Connections program was an IT led project from the start. Comcast was the first vendor to be integrated using their APIs, this set the foundation for the app user flow. Problems arose when other vendors were considered since they did not match the Comcast flow.
“It's rare to find individuals who are technically savvy and have the communication skills necessary to navigate business politics and procedural ambiguities. Shaymein is just what this project needed and has provided infinite value towards getting to the strategic heart of decisions - not only related to UX, but also for the business as a whole.”Morgan Zuehlke Sr. Manager of UX, Best Buy
"Shaymein utilized his extensive background in UX strategy to help guide the IT teams to create a better user experience for the Connections Signup Tool. Shaymein is always deeply engaged and constantly provides valuable insight and feedback to help drive a consistent user experience. Shaymein has created a roadmap based on user feedback and his experience that we hope to implement in future projects."Blaine Ekre IT Systems and Application Director, Best Buy
“Shaymein is a real pleasure to work with and a tremendously effective UX director and thought leader. We worked together on a multimillion dollar virtual retailing and e-commerce initiative and his leadership was critical to the success of the program. From initial requirements evaluation and a drive to innovate at the business process level and build up from there until we have the best user experience, Shaymein covers a lot of ground across the entire product development life cycle. He pushes the design team to not only develop world class human interface solutions but to take ownership of the product and the brand, participating in project and program management sessions as an equal and trusted partner. I sincerely hope I have the opportunity to work with him again.”Greg Jensen Sr. Systems Architect, Best Buy
"As our UX strategist Shaymein pushes every day, every meeting, every conversion - driving the team and his peers to think differently, pursue all options, and not to compromise or settle for the easy/fast solution. He has the rare ability to cut through the noise, simplify the problem, challenge the status quo, and drive towards (and deliver) the best possible solution."Corcoran Shannon Merchant Director - Strategic Growth, Best Buy