Product · Service Design · Experience Strategy · PROCESS OPTIMIZATION
Designing products, services, and systems that solve complex business problems.
I help organizations transform ambiguity into products people understand, teams can build, and businesses can scale.
25+ years leading UX, service design, research, product strategy, and digital transformation across healthcare, aerospace, retail, finance, government, and emerging technology.
experience partners
case studies
Honeywell Aerospace
Enterprise UX strategy for mission-critical aerospace systems, balancing usability, engineering constraints, and regulatory complexity.
Best Buy
Omnichannel experience strategy connecting digital commerce, physical retail, fulfillment, and customer support.
HealthPartners
Human-centered healthcare design focused on clarity, trust, operational reality, and regulated system constraints.
Contract leadership
Senior design support without a long-term hire.
I work with organizations on contract, advisory, or fractional engagements to bring clarity and momentum to complex initiatives.
Mentoring
Practical guidance for designers and product professionals.
I offer portfolio reviews, career coaching, design critique, and strategic feedback for people growing into senior design roles.