-
Service Design – we built all these apps, now what?
Service Design: We Built All These Apps. Now What? Over the past couple of decades, companies have spent an incredible amount of time and money building digital products. We have customer-facing websites, mobile apps, employee applications, dashboards, reporting tools, portals, workflow systems and just about anything else you can imagine. Most of these products started…
-
Target — Designing Clarity Into Fulfillment
Turning a request to “save steps” into a strategy for rethinking how fulfillment work gets done RoleLead Service Designer & User Experience Designer ScopeService Design · UX Strategy · Field Research · Information Architecture · Journey Mapping · Ecosystem Mapping · Data Strategy · Workshop Facilitation · Product Design · Governance Scale50 stores · 6…
-
Best Buy Home Connections
Scope: Product Design, Employee Process Design, API Design Challenge: Within the Best Buy POS system, create a digital shelf and checkout experience for cable tv, internet, home security and telephone services. Best Buy is a famously complex omnichannel business, where digital commerce, physical store experiences, support services, and logistics all intertwine. While many solutions focused on…
-
Honeywell Aerospace UAV Inspection
Scope: Service Design, Process Design, Product Design, AI Model Challenge: Create an end-top-end autonomous drone-based industrial inspection service tailored for the oil and gas, renewables, and utility sectors. Read the Press Release: Honeywell UAV Service Inspects More Than 100 Miles Of Power Lines In Five Days Honeywell Aerospace operates in one of the most complex, safety-critical, and regulated environments…